Customer Interviewing Workshop

Jim’s workshop provided me with guidance on crafting effective interview questions. He shared various frameworks and approaches that helped us structure our inquiries to gather rich and actionable data. I look forward to continuing to use Jim’s interview script in the future, it actually makes it so easy to know what to do even if you have been doing interviews for years!
— Heather F, Product Manager

A Cohort-Based, Hands-On Approach to Learning

Most teams don’t have regular access to a user researcher.

This should not delay or stop teams from interviewing customers.

This workshop teaches the lessons learned from over 700 customer interviews that Jim’s teams have done over the past 7 years.

Each attendee will get hands-on practice interviewing another attendee using a real scenario and prototype.

Though each product, business model and subject matter is different, teams can use these core interviewing concepts successfully.

Teams will learn from case studies that illustrate how customer interviews brought clarity to the development teams and changed the trajectory of a product’s adoption curve.

Attendees will walk away knowing how to:

  • Extract a user’s true needs and feelings rather than what they want to tell you

  • Find and recruit users from a variety of sources

  • Choose which interview technique to use

  • Move from collecting opinions to gauging demand

  • Create experiments that extract knowledge better than any one interview question

  • Separate buyers and stakeholders from real users and customers

  • Involve the whole team in interviewing

  • Avoid asking biased questions

  • Analyze the results of qualitative interviewing

  • Make decisions based on user feedback

Plan a Customer Interviewing Workshop for Product Teams

Workshop steps:

  • Why we talk to users

  • Who should we talk to

  • When we talk to users

  • How we talk to users

  • Practice by interviewing each other

This is a 2 hour long workshop.

The Customer Interviewing Workshop for Product Teams includes the following concepts:

  • Product Discovery Overview

    Learn when to do Discovery. Start by identifying top risks. Talk about the hard problems that the team is facing.

  • Find Problems & Opportunities

    Identify pain points. Check your assumptions. Connect with experts inside and outside of your company.

  • Design Effective Experiments

    Which experiment type can extract the most useful learnings from users? Find a strong signal of demand, not just an opinion.

  • How to Recruit Users

    Avoid groupthink. Don’t just interview internal stakeholders and experts. Stretch to find perspectives different from yours while keeping your domain knowledge fresh.

  • How to Interview Users

    Leverage a tried and true hypothesis-driven script refined over time with hundreds of interviews.

  • Avoid These Questions

    Avoid asking biased questions. Learn what phrases and questions you can use instead.

  • Practice Interviewing with Mock Interviews

    Workshop attendees use a real prototype and conduct one-on-one interviews with another attendee.

  • Learn to Analyze and Take Action on Feedback

    What you can and can’t learn from user interviews. Determine if you’ve missed something. Analyze different types of survey answers.


Additional details for the Customer Interviewing Workshop for Product Teams:

  • Minimum 10 participants

  • This is a mini-workshop that is 2.5 hours in duration

All workshops led by Jim Morris

Jim coaches Product Management organizations in startups, growth companies, and Fortune 100s.

He's a Silicon Valley entrepreneur with over two decades of experience including an IPO ($450 million) and a buyout ($168 million). These days, he coaches Product leaders and teams to find product-market fit and accelerate growth across a variety of industries and business models.

Jim graduated from Stanford University with a BS in Computer Science and currently lectures at UC Berkeley in Product Management.

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