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How to Handle Customer Feature Requests
Jim Morris Jim Morris

How to Handle Customer Feature Requests

How do you respond to a customer making a feature request? Erik Skurka creates a customer centric culture from day one where all employees consistently start with why and seek to understand a customer's true problem rather than just transcribe their feature requests.

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Easily Pivot to Remote User Testing
Jim Morris Jim Morris

Easily Pivot to Remote User Testing

Many teams conduct mostly in person user research. Never fear, you can get great feedback in a remote environment. Anna Kaley, User Experience Specialist with NN/g Nielsen Norman Group, describes her process and tool set for conducting effective interviews when you're not with them in person.

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